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PRIVACY POLICY

Last Updated: December 11, 2024

 

This Privacy Policy (“Policy”) describes how Get A Copywriter, Inc., a Delaware corporation (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects information relating to individuals (“you” or “your”) who interact with our conversation analytics platform “Tip,” including but not limited to our websites, applications, products, and services (collectively, the “Services”).

 

By using the Services, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree to this Policy, please do not use or access the Services.

 

1. Information We Collect

We collect various types of information from and about users of the Services, including:

 

1.1 Account and Contact Information:

When you register for an account, sign up for newsletters, or otherwise interact with our Services, we may collect information you provide such as your name, email address, job title, company name, phone number, and billing details (e.g., payment method, billing address).

 

1.2 Content and Communications Data:

Our Services analyze conversations (such as calls, video meetings, transcripts, recordings, chat messages, and associated metadata). The content of these communications may include personal information (e.g., voices, names, and other identifiable information). This information is provided by you or participants in the interactions you choose to record or analyze through the Services. You are responsible for ensuring that you have the necessary rights and consents before submitting or recording any personal information of third parties.

 

1.3 Technical and Usage Information:

We may automatically collect information about your device and usage of the Services, such as IP address, browser type, operating system, referral URLs, pages viewed, and interactions with the Services. We may also use cookies, web beacons, and similar tracking technologies to collect information about your online activities over time and across different websites or services. For more information on how we use cookies and similar technologies, and how you can manage them, please see our Cookies and Tracking Technologies section below (if applicable).

 

1.4 Third-Party Integrations:

If you choose to integrate the Services with third-party platforms or tools (e.g., CRM systems, video conferencing software), we may receive information from those services according to their privacy policies and your configuration.

 

2. How We Use Your Information

We use the information we collect for purposes including:

 

2.1 Providing and Improving the Services:

  • To create and manage your account.
  • To deliver the features and functionalities of the Services.
  • To personalize your experience and tailor content to your preferences.
  • To maintain and improve the performance, security, and reliability of the Services.

 

2.2 Analytics and Insights:

  • To transcribe, analyze, and provide insights about your conversations.
  • To help you understand performance metrics, trends, and patterns in your communication data.

 

2.3 Communication and Support:

  • To respond to your inquiries, provide technical support, and send administrative messages.
  • To send you updates, alerts, and information relating to the Services, subject to your communication preferences.

 

2.4 Legal and Compliance:

  • To comply with applicable laws, regulations, and legal processes.
  • To enforce our Terms and Conditions and other agreements, and to protect the rights, property, and safety of Company, our users, or others.

 

2.5 Marketing and Promotion:

  • To send you marketing communications about features, offers, and promotions that may interest you, in accordance with your preferences and applicable law.
  • You may opt out of receiving such communications at any time.

 

3. Legal Bases for Processing (Where Applicable)

If you are located in certain jurisdictions (such as the European Economic Area or the United Kingdom), we process your personal information on the following legal bases:

  • Performance of a contract: To provide you with the Services or support you request.
  • Legitimate interests: To improve our Services, maintain security, and communicate relevant information to you.
  • Consent: Where required by law, we will obtain your consent before using your information for certain marketing activities or processing certain categories of data.

 

4. How We Share Your Information

We may share your information with:

 

4.1 Service Providers and Contractors:

We engage third-party providers to perform functions on our behalf, such as hosting, data analysis, payment processing, customer support, and email delivery. These providers access your information only to the extent necessary to perform their tasks on our behalf and are obligated to maintain the confidentiality and security of that information.

 

4.2 Business Transfers:

In the event of a merger, acquisition, sale of assets, financing, or other business transaction, your information may be transferred to a successor or affiliate as part of that transaction.

 

4.3 Legal and Regulatory Requirements:

We may disclose your information if required to do so by law or if we believe that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) act in urgent circumstances to protect the personal safety of users, or (iv) protect against legal liability.

 

4.4 Consent:

We may share your information with third parties when we have your consent to do so.

 

4.5 No Sale of Personal Information:

We do not sell personal information as defined under applicable law, including the California Consumer Privacy Act (CCPA).

 

5. Data Retention and Deletion

We retain your information for as long as reasonably necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Following the termination or deactivation of your account, we may maintain certain information for a lawful period as required or permitted by applicable law. We also may offer a grace period of up to ninety (90) days after nonpayment or account closure during which we maintain your account and associated information, allowing you the opportunity to restore your payments and regain access to your account.

After the applicable retention period, we will take steps to delete or anonymize your information in accordance with applicable laws.

 

6. Security

We implement administrative, technical, and physical measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

 

7. International Data Transfers

If you use the Services outside of the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries in which we or our service providers operate. We take measures to ensure that such transfers comply with applicable data protection laws, such as by entering into appropriate data transfer agreements.

 

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include the right to:

  • Access, correct, or delete your information.
  • Object to or restrict our processing.
  • Receive a copy of your information in a structured, commonly used, and machine-readable format (data portability).
  • Withdraw your consent where we rely on it.

 

To exercise any of these rights, please contact us at support@tiphq.com. We will consider and respond to your request in accordance with applicable law.

 

You may also manage your communication preferences at any time, such as by unsubscribing from marketing emails or adjusting your account settings.

 

9. Children’s Privacy

The Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child under 18, please contact us at support@tiphq.com so we can take steps to delete that information.

 

10. Third-Party Links and Integrations

The Services may contain links to third-party websites or integrations with third-party tools. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites or services you interact with.

 

11. Additional Disclosures for Certain Jurisdictions

  • California Residents: If you are a California resident, you may have additional rights under the CCPA, such as the right to know what personal information we collect, the right to request deletion of your information, and the right not to be discriminated against for exercising these rights. For more details, please contact us at support@tiphq.com.
  • EEA and UK Residents: If you are located in the EEA or UK, you have the right to lodge a complaint with your local data protection authority if you believe our processing of your personal information violates applicable law.

 

12. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in our practices, legal requirements, or for other reasons. We will post the updated Policy with a “Last Updated” date at the top. Your continued use of the Services after the effective date of the updated Policy constitutes your acceptance of the changes. If you do not agree to the updated Policy, please discontinue use of the Services.

13. Contact Information

If you have any questions, concerns, or requests related to this Policy or our data practices, please contact us at: support@tiphq.com

 

By using the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.